Privacy Policy for Ties of London
At Ties of London, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, shipping address, phone number, and payment information.
- Non-Personal Information: We may also collect non-personal information such as your browser type, device information, IP address, and browsing activity through cookies and analytics tools.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To fulfill and manage your orders, including shipping, billing, and customer service.
- Marketing and Communications: To send promotional emails, newsletters, and updates if you have opted-in to receive such communications. You can unsubscribe from these at any time.
- Improving Our Services: To analyse how our website is used and improve our products, services, and website experience.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the purpose of fulfilling your order, including payment processors, delivery services, and marketing platforms. These providers are contractually obligated to protect your information and use it solely for the purpose of completing services on our behalf.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, personalise content, and analyse site usage. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings, but please note that doing so may affect your ability to use certain features of our website.
5. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
- Access and Update: You have the right to access, update, or correct your personal information by logging into your account or contacting us.
- Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can unsubscribe by clicking the "unsubscribe" link in the emails or by contacting us directly.
- Data Deletion: You may request the deletion of your personal information. Please note that we may retain certain information for legal or operational purposes, such as for fulfilling orders or resolving disputes.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Children's Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
9. International Data Transfers
If you are located outside of the United Kingdom, please note that your personal information may be transferred to, stored, and processed in the UK or other countries where our servers or service providers are located. By using our website, you consent to such transfers.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the updated policy taking effect immediately upon publication. We recommend reviewing this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: hello@tiesoflondon.com
